Tier 1 Support Specialist Job at Insight Global, Burlington, NC

  • Insight Global
  • Burlington, NC

Job Description

Job Description

Job Description

Must-Haves:

  • Strong attention to detail and ability to accurately track/manage data
  • Comfortable working with computers and learning new technical processes
  • Hard-working and eager to learn
  • Reliable transportation for a fully onsite schedule
  • GED or high school equivalent accepted; bachelor’s degree also acceptable
  • Entry-level/Tier 1 candidates welcome

Plusses:

  • Tier 1 help desk/support experience
  • Computer repair or hardware experience
  • Experience imaging computers
  • Computer repair/training experience
  • Familiarity with U.S. import processes
  • Experience assembling, installing, or supporting kiosks

Day-to-Day:

  • Learn the responsibilities and technical processes currently handled by a retiring team member
  • Provide Tier 1 technical and computer support
  • Track information carefully and ensure documentation matches system data
  • Assist with computer imaging, repair, and related hardware tasks
  • Learn and potentially assist with kiosk assembly/build activities
  • Support the team during a major backend system transition and hard cutover planned for next year
  • Cross-train extensively to develop broad knowledge of the environment
  • Potential opportunity to pursue an FTE opening in the future, though conversion is not guaranteed

Job Description:

Insight Global is seeking a Tier 1 Support Specialist for a top healthcare and life sciences client. This is an excellent opportunity for an early-career technical professional looking to get their foot in the door and develop hands-on IT experience. The candidate will receive extensive training across Tier 1 support, computer imaging and repair, data tracking, and kiosk-related work while cross-training on responsibilities currently owned by an experienced team member. The ideal candidate is dependable, detail-oriented, comfortable with technology, and motivated to learn. This is a contract opportunity with potential for future conversion; however, an FTE position is not guaranteed.

Job Tags

Contract work

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